African development through STANDARDS OF EXCELLENCE

African development through STANDARDS OF EXCELLENCE

I have a favourite quote – There is a market for the best of everything – Donald Trump

This quote is fascinating, because it means no matter what you do, even if you are a Janitor, the market forces, will demand the supply of your excellent cleaning service.

There are plenty of services offered in Africa by Africans, however for some reason, the best of Africans don’t patronise the service or product of fellow Africans. The reason is quality, standards, specifications of excellence and brand name recognition.  For every good African product of world standard quality brand, there are about 4 other poor African products. This is the reason why most Africans who demand quality buy foreign products by default, which continues the vicious cycle of underdevelopment.

So the solution is for every product manufacturer and service provider to define their Quality specification design manual and train their staff to meet the specification in an on-going process of what the Japanese call KAIZEN.

Quality specification manual à Training  & skills competency programs à Excellent product/service

Every organisation type has its unique offering and ways of providing those offering. Therefore careful attention needs to be paid to the design of both Quality specs, training design courses and implementation of the standards. For more information see www.debonairtraining.com/moodle or inbox me.

 

 

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Greg Ekhator
Greg Ekhator Right now across Africa there is a new calling for branding or rebranding. Which should mean quality training & re-TRAINING!
January 2, 2011 at 8:52pm ·

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Danni Greenberry
Danni Greenberry ‘There are plenty of services offered in Africa by Africans, however for some reason, the best of Africans don’t patronise the service or product of fellow Africans. ‘
Sorry Greg but you are wrong on this one I guess, you have not heard of the unspokenSee More
January 12, 2011 at 5:47pm ·

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Greg Ekhator
Greg Ekhator Danni, I hear what u r saying! Apart from quality issues, we also have serious problems with envy & jealousy! This is what Willie lynch noticed too!
January 13, 2011 at 2:06am ·

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Greg Ekhator
Greg Ekhator Danni, I hear what u r saying! Apart from quality issues, we also have serious problems with envy & jealousy! This is what Willie lynch noticed too!
January 13, 2011 at 2:06am ·

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Lola Adesina
April 25, 2016 at 9:36pm ·

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Sega L'éveilleur
Sega L’éveilleur Let me back up Prof Lola Adesina on this…This is termed the Janus effect…the face a company presents to its customers and general public is in large part a reflection of the face it presents to its employees. Thus the way customers view the company is significantly enhanced, or diminished, by the way employees view the company.
April 25, 2016 at 9:58pm · Edited ·

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Lola Adesina
Lola Adesina definitely Sega Awosanya, i had a bad experience with the stall 3G once a few years ago, i have not been back there since. i won’t buy anything/ service from them.
April 25, 2016 at 10:06pm ·

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Greg Ekhator
Greg Ekhator Richard Branson is absolutely right
April 25, 2016 at 10:49pm ·

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Greg Ekhator
Greg Ekhator By the way, talking of quality and standards, i have updated the old broken link that was in there. Practicing what i preach nau! :v
April 25, 2016 at 10:50pm ·

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Fidelis Edosomwan
Fidelis Edosomwan I DONT THINK I AGREE WITH RICHARD BRANSON ON THIS. THE CUSTOMER COMES FIRST. YOU CAN CHOOSE YOUR EMPLOYEES, YOU CAN’T CHOOSE THE CUSTOMER
April 25, 2016 at 11:34pm ·

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Greg Ekhator
Greg Ekhator Fidelis Edosomwan, interesting perspective, i think i agree with you too
April 26, 2016 at 12:25am ·

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